Apple Intelligence: Empowering Businesses of All Sizes
Image Source: Apple Newsroom
Apple announced its “AI for the rest of us” plan. But what does that mean for the future of digital products in enterprise, mid- and small-sized businesses? In this article, we’ll explore the implications of Apple’s AI strategy and share key takeaways for business leaders navigating the evolving landscape of AI-driven innovation.
But first—a little “AI housekeeping.”
A Working Definition of AI
Artificial Intelligence (AI) focuses on creating smart machines that can learn from data, identify patterns, and perform tasks typically requiring human intelligence. Unlike traditional software solutions that rely on explicit programming and predefined rules, such as “if the customer’s age is greater than X, do this” or “if the bank balance is greater than Y, do that,” AI systems can make decisions without being explicitly programmed for every scenario.
Recommendations for Businesses
A little over a year ago, Brad Weber, CEO of InspiringApps, spoke with Tim Hayden about AI and more, as the above video captures (for the full conversation, see the playlist AI & Data Privacy: InspiringApps & Brain+Trust webinars). Considering the latest announcements at Apple WWDC 2024, we followed up with Brad to capture more insights and business recommendations. We found that Apple’s approach to intelligence mirrors our own in many ways: seamless integration, user-focused design, privacy, and business efficacy.
1. Focus on enhanced user experiences.
Recommendation: Through seamless integration, focus on delivering tangible benefits to users that take advantage of Apple’s AI-driven user experiences, such as personalized recommendations and predictive features.
“AI has enhanced the Apple user experience for many years. Has your phone predicted your commute time to work when you are a few blocks away from home? Has your watch calculated the total yards of your swim workout and broken down the distance by stroke? Both features (and many more) are driven by AI, but Apple treats that as an implementation detail users don’t need to know about. They should just experience the surprise and delight.”
—BRAD WEBER, INSPIRINGAPPS CEO
Most people have experienced AI without realizing it. “Hey Siri, read my messages” is a prevalent example of AI in everyday life. With Apple adding more ways to engage with app functionality through Siri and system-level features, properly defining and configuring App Intents may become a new strategy for businesses to ensure their in-app content and services are discoverable and intelligently integrated into users’ queries and workflows.
For example, the improved typing interface with Siri could make Apple devices and apps more accessible for users with certain disabilities or situational impairments that make voice input challenging. If these intelligent features prove useful for accessibility, businesses may be able to reach and serve a broader audience.
Businesses using messaging platforms for customer engagement could also leverage the new intelligent writing and summarization tools to streamline communication and quickly synthesize key points from lengthy customer inquiries or feedback, improving response times and quality.
2. Prioritize user privacy.
Recommendation: Be transparent about data collection and usage, give users control over their data, and take every precaution to protect user information.
AI enables computers to tackle complex problems and operate in the “gray areas,” where they can develop their own solutions based on the given goals or outcomes. To achieve this, AI relies on extensive data to effectively train models and make precise predictions or decisions, such as identifying objects in images or determining the optimal course of action in a given situation. This reliance on large datasets for training AI models raises important questions about data privacy and the implications of using personal information in developing AI systems.
“With the new generative AI features in iOS 18, Apple will continue to prefer the privacy of on-device processing. When server capabilities are required, limited data is sent to Apple, and none of it is stored beyond the current ‘session.’ And if Chat GPT (and other engines/providers in the future) are beneficial, users will explicitly approve each data share. It is highly unlikely that any user-identifiable data will be sent to OpenAI as part of those interactions unless the user specifically opts in with their OpenAI account details.”
—BRAD WEBER, INSPIRINGAPPS CEO
In short, Apple’s commitment to privacy is a key differentiator, and businesses should follow their lead.
3. Consider Swift 6 adoption.
Recommendation: Consider adopting Swift 6 for your development projects to reach a wider audience and streamline your development processes.
“I’m excited to see Apple’s Swift 6 push on Windows and Linux, including improved Swift language support in Microsoft’s Visual Studio Code editor. Our team enjoys Swift development, and the language’s safety features have definitely reduced incidents of crashes on Apple devices. I look forward to those same benefits on other platforms.”
—BRAD WEBER, INSPIRINGAPPS CEO
4. Stay adaptable.
Recommendation: Businesses should explore the full spectrum of AI and machine learning technologies to find the most effective solutions for their specific needs.
From predictive analytics and recommendation engines to computer vision and natural language processing, there are numerous ways to harness intelligence to benefit users and drive business growth.
“It’s important to remember that generative AI is not the only form of AI. Although it has captured headlines for the last year or two, there are loads of other ways to benefit users with the thoughtful use of AI and ML.”
—BRAD WEBER, INSPIRINGAPPS CEO
Advanced predictive analytics can provide valuable insights into future trends and user behaviors. Intelligence can use data analysis to predict popular features, design elements, and evolving user needs. This foresight can inform decisions, helping to create digital products that meet current user expectations and are well-positioned to adapt to future demands.
Smart Business Moves
Apple’s advancements present both opportunities and challenges for businesses of all sizes. By focusing on seamless integration, user privacy, and delivering tangible benefits through smart algorithms and machine learning, businesses can position themselves for success. The key is to approach all development decisions with a user-centric mindset, focusing on how technologies can solve problems, streamline processes, and create meaningful benefits for your target audience. In other words, always prioritize creating value for your users.